Customers’ experiences are of the utmost importance here at Premium proper high. Please contact our customer service department if you have any requests or issues. We are available to assist you with all vaping inquiries, including order placement, delivery questions, and product specifics. If you are new to vaping and need assistance with everything from selecting the best vape product to addressing all of your vape-related questions, please send us a message. Thanks.

Order Issues

Unfortunately, after an order has been placed, we are unable to make any modifications to it. Alternatively, if the product has not yet been processed by our shipping department, we may cancel the order. Please keep in mind that after the item has begun processing, the order cannot be canceled since the product is being prepared for distribution.

We can only cancel orders before they are sent to our shipping department for processing. An order can no longer be canceled or refunded after it has been processed for shipment. You have the option to decline the package at the time of delivery if required. We would gladly amend or cancel and refund your purchase once we receive it back at our facilities.

If you suspect an item in your purchase is missing or inaccurate, please contact us right away and we’ll take care of it. Please provide your order number, as well as photographs of your invoice and the items you got. In the case of the invoice, please provide us a full photograph of the whole document, including all content. Following our assessment of the email, we will issue you a free prepaid return label to return the item to us in exchange for the proper goods.

Please note that all “Dead on Arrivals” (DOA), Missing, or Wrong Item claims must be reported back to us within 48-hours from the time of delivery. Please ensure to carefully inspect your items upon receiving the package, as it is the responsibility of the recipient to check the contents of the order within the designated time window, and to notify us if any issues are found.

If you confirm that the mailing address on your purchase is inaccurate or wrong, contact DHL to arrange for mail forwarding or pick-up at your local post office. If the tracking history of your purchase reveals that the courier returned your shipment to the original sender, we will be able to make the appropriate changes to your order once it arrives at our facility. Please email us with your changed shipping address, and we will update your shipping address on file.

Not for Sale for Minors – Products sold on this site may contain nicotine which is a highly addictive substance.

Shipping & Handling

All orders are processed within 24-48 hours, with the majority of items being sent out for delivery within 24 business hours. We make every effort to fulfill orders as promptly as possible, with priority given to clients who pay for postage. Following the processing time, a TRACKING EMAIL will be provided to the order’s email address, indicating that the item is ready for dispatch and has been submitted to DHL for delivery.

After an order is placed, we process it within 24-48 business hours, excluding weekends and holidays. If you chose Overnight Shipping as your shipping method after checkout, your purchase will take the entire 24 hours to process. NOTE: Processing might take up to 72 business hours during the busy holiday season or after a holiday promotion.

Within 12 hours of placing a purchase, you will get an email confirmation. The confirmation email will not be successfully delivered to your inbox if a contact email was not supplied at the time of checkout, or if an incorrect/invalid email address was submitted. If the message does not display in your inbox, please check your spam/junk bin. To avoid additional problems, please double-check the details at the time of checkout. If you suspect the email was not received for any of the reasons listed above, please contact us and we will supply you with your order number as well as your tracking number (if the order has already begun processing).

We currently ship all orders in discreet packaging with no logos or labels of affiliation.

Yes, we currently ship to most countries globally. If your country is not listed during the checkout process, we are unable to accept payment from OR ship to your country at this time. Please Contact Us for more information

Payment & Pros

If you received a “Gateway error”, and did not receive an order confirmation email, this may be the result of a declined transaction. A “Gateway Error” indicates that the card used for purchase was declined. Your card may have been declined due to an incorrect billing address entered at the time of checkout (including the name on the card). Please note that the billing information must accurately match the information attached to the card, as any discrepancies will result in a failure to place an order. Additionally, you may verify the billing information on file with your banking institution.

If you see a Processing on your account, it is important to note that this is not an actual charge. Since the card was declined, we were unable to receive any payments from you. Therefore, the processing is the result of the card issuer holding the funds from your account that were intended to be used for a purchase.

If you received a confirmation page with a provided Order Number and received a confirmation email, your order is confirmed and successfully placed.

We are unable to apply promo coupons to orders that have already been placed. To obtain any relevant savings, please be sure to use your promo code before making a purchase.

If an item you ordered is discovered to be out of stock during the fulfillment process, a member of our customer service team will contact you right away to enquire about a possible substitute. Please note that in some cases, we retain the right to give a refund for an out-of-stock item and dispatch the balance of the order to avoid further delays. Alternatively, if the out-of-stock item has a significant impact on the rest of the transaction, we may provide a complete refund.

Unfortunately, we do not offer military discounts at this time. Please feel free to Contact us for more information on currently active coupon codes